At Greenslopes Anaesthesia Services, our anaesthetists and support staff want to provide you with the best care and support we can. We understand that undertaking a medical procedure, no matter how “minor” for you or a loved one, can be a period of stress and uncertainty. To help you, there is general information about anaesthesia and preparation for procedures contained on our website and on the website for the Australian Society of Anaesthetists. If you have specific queries that are not covered by this information we welcome you to contact our support team via email or call us between 7:30am and 5:00pm Monday to Friday on 07 3847 4477. We will do our best to provide you with answers to your queries.
As part of our commitment to your care, we welcome your feedback (positive and negative) on the service and support we have provided to you. You may receive a survey from your anaesthetist after your procedure and we encourage you to complete this survey so we can be guided by your experience.
If you have an issue or area where you feel our service or support was not appropriate, we would like to hear from you so we can address the matter. We have a Complaints Management Policy to ensure we treat your concerns in a transparent, timely manner. We will work with you to resolve your concern.
In the first instance, we invite you to send us an email with your contact details and details of your concern. If your concern relates to a clinical matter, we will forward the details to the relevant anaesthetist. In all matters we will attempt to resolve your concern within 2 days. If this is not possible, we will provide you with an update within two days and our steps to resolve your concern. If you wish to remain anonymous, please mail or call us.
IF YOU ARE CURRENTLY EXPERIENCING ON-GOING POST-OPERATIVE SYMPTOMS PLEASE SEEK MEDICAL ADVICE FROM YOUR GP OR EMERGENCY MEDICAL SERVICE.
Greenslopes Anaesthesia Service - contact details:
Phone: (07) 3847 4477
Fax: (07) 3847 4466
Post: Suite 32, Greenslopes Specialist Centre,
121 Newdegate Street, Greenslopes, QLD 4120